Frequently Asked Questions

Choose from the following FAQ:

 

 

 

Our Mission

  • Our mission at On the Canal is to be a harbor of wellness for both our guests and our team members; our goal is to consistently provide first class services, superior education and quality products. We strive to exceed expectations by listening with intention and serving from the heart at every opportunity.

 

Our Guarantee

  • We want to provide you with the best service and retail experience possible. If for any reason , no matter how minor, you are not 100% happy, we want to know; we want to fix it.

 

Refer-a-Friend

  • Someone like you means the world to us! You are the reason we love doing what we do — and the reason for our success. Share the love. Refer a friend and you recieve a $20 credit toward your next service, your friend recieves $20 towards their first service.

 

Booking Appointments

  • Appointments may be made by phone or in person. Although same-day appointments are sometimes available, we encourage you to book appointments prior to leaving the salon/spa. We also offer standing appointments with specific stylist, technicians or therapists.

 

Cancellation Policy

  • A 24-hour cancellation notice is required on individual services.
  • A 48-hour cancellation notice is required on group services.
  • Individuals with three or more services must reserve with a credit card.
  • All groups of two or more require valid credit card information to reserve the appointments.
  • Any “no show” or cancellation that does not adhere to the cancellation policy will result in the credit card to be charged for the scheduled services.
  • Any individual with two or more “no shows” will be put on pre paid basis and charged for appointment on day of scheduled appointment.

 

Check in / Late Arrival

  • In order to maximize the benefits of your treatment, please arrive 15 minutes prior to any spa appointment. This is your time & we want you to get the most out of it. As a courtesy to our other guests, if your treatment is delayed due to your late arrival, it will end as scheduled so the next guest is not delayed.

 

Gratuities

  • Gratuities are sincerely appreciated and entirely discretionary. Cash gratuities are requested. A 15% gratuity is added to groups of 3 or more.

 

Prices / Payment

  • Please know prices vary by service provider based on experience, education, and excellence. Prices are subject to change without prior notice.
  • We accept cash, checks, visa, mastercard, discover, amex, and OTC gift cards.

 

New Talent

  • All of our stylist receive advanced education in our new talent training program. During this period, we offer their services at a lower price. Be the first to discover our new talent.

 

Corporate Gifts & Events

  • Reward employees or provide an incentive for business associates with an OTC gift card. We can also customize the perfect package for your corporate event. Please speak to our salon director for details.

 

We highly value your opinion. Please let us know how we can better serve you. We would love to hear from you.